When you place an order, we show you the anticipated charge for your items, including estimated taxes and fees. Any approved changes to your order during shopping can update the final total in your order receipt.
These changes can include:
Added items: After you place an order, you can add items to it! You will not see a charge for any items added to your order until after the order is complete.
Replacement items: You can choose to have items replaced or not if something is out of stock. If an item is replaced, we’ll update your receipt to reflect the replacement item price. If the replacement is more expensive than the item you ordered, you will be charged more. If the replacement is less expensive, you will be charged less.
Out of stock/refunded items: If an item is out of stock, your shopper will mark the item as out of stock, and we’ll remove it from your item total. This will reduce the final amount of your order.
Weight adjustments: Our shoppers will try to get the exact weight of the items you requested, but it is likely the weight could be more or less than what you requested. At the store, your shopper will input the correct items weights before checking out, and we’ll update your item total. For example, if you ordered 2 lbs of bananas, but we sent you 1.9 lbs, you will be charged for 1.9 lbs.
Some item weights, like produce, are measured by shoppers using in-aisle scales. The weight of items from the deli, meat and seafood counters are determined by the label applied in-store to those items.
Special requests: A Special request is a way to add an item you don’t see listed on the Instacart catalog. If you have any special requests in your order, you'll be charged for them after the order is complete, since we don't know the cost of special request items until your shopper finds the item in the store.